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Digital BPO

Embark on your digital transformation journey with TesserX: our next-gen BSS/OSS platform that drives efficiency, scales seamlessly and enables new growth opportunities.

Pre-Integrated and Ready to Deploy

Enter new markets or add new revenue streams quickly with TesserX. Fully pre-integrated and pre-defined with best practice business processes, TesserX reduces implementation risk, costs to launch and time to market while improving operational efficiency.

All key TesserX features are ready out of the box including:

Manage Your Products Faster and Smarter

Tesser’s X centralised, catalog-driven product data model allows for the agile design and release of B2B and B2C offerings. Stay ahead of the competition and enjoy faster revenue monetisation with the ability to update pricing, offers, campaigns, discounts or rewards in an instant.

With TesserX, eligibility rules, feasibility checks and bundling are transparent and repeatable configurations that can be rapidly applied to multiple catalogue and channels. TesserX’s extensive revenue management functionality also supports flexible billing cycles, refunds, adjustments, taxes, and payment methods.

Seamless Automation from Order to Cash

Fulfill complex orders and ensure timely service delivery with minimal manual intervention and maximum efficiency. Take the first important steps towards becoming a fully digital solution provider with TesserX’s end-to-end automatic processes and ready digital integrations.

TesserX features a robust customer order and service order management system that has fully transparent run-time view and tracking of provisionings, including resource inventory and automated service delivery integrations, allowing you to keep track of order completions clearly and more accurately.

Consistent, All-Digital Customer Experience

Improve the customer experience while streamlining operational costs with responsive digital channels. TesserX delivers an omni-channel digital experience with customisable portals and mobile apps, intelligent chatbots and guided self-service.

Agile and Responsive to Market Needs

Improve business agility with adaptive real-time business processes created from best practices, customer 360° and pre-integrated systems. You’re empowered to react quickly and intelligently to market changes with TesserX’s single pane view covering customer accounts, orders, payments, and contact history as well as our off-the-shelf analytics and reporting tools for strategic insights across the entire lifecycle.

TesserX’s pre-integrations with enterprise and network systems also reduces management overheads, enabling speedy and more reliable deployment and maintenance.

Find out what we can do for you and your customers.

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