Acquire And Transform In Indonesia
Success Story
End-to-End Digital Transformation In Indonesia
Untapped Growth Potential
The Opportunity
Innovate is the first quad-play service provider in Indonesia to offer broadband, TV, telephony and Over The Top (OTT) content. It owned its own Fibre To The Home (FTTH) last mile network in the Greater Jakarta and Surabaya regions.
With a booming Indonesia middle class and the country’s broadband penetration well below 10%, Innovate was eager to improve its operations and expand its business.
Challenges
- Business was making losses.
- Chronic network underutilisation of network and low customer revenue (ARPU).
- Further network rollout was behind schedule.
- Urgent need to improve overall business economics in an environment with restricted capital.
Solutions
- Embedded teams within Innovate for a thorough assessment of business processes from network and operations to product and marketing.
- End-to-end digital transformation including the migration to Encore digital platform, bringing automation efficiencies and agility to its order-to-cash process.
- Improved network economics by establishing an open-access FTTH network.
Results
Elevated Innovate from #5 to #3 operator in Indonesia by market share.
Achieved positive EBITDA
Unlocked value of FTTH infrastructure by opening it to third parties
Improved capital efficiency with efficient use of third party FTTH networks as alternative to self-build
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x
Increase in subscribers
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Increase in APRU
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Increase in sales
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%
Improvement in churn
