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Success Story

Operational Innovation & Digitalisation in Australia

Realising Digital Efficiencies

The Opportunity

The first operator in the Asia Pacific purpose-built for the National Broadband Network, MyRepublic provides ultra-fast internet services to homes and businesses in Singapore, Australia and New Zealand. As their ANZ operations expanded, MyRepublic Australia was looking for further opportunities to improve operational efficiency via digital channels and automation.




Majority of customer interactions handled via chat and social channels

Live chat bot deflects up to 40% of chats, requiring no human intervention and facilitating prioritisation of most urgent cases

0 %
Reduction in call volume
0 %
Improvement in call answer speed
0 %
Reduction in cost to serve
0 %
Improvement in churn

Find out what we can do for you and your customers.

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